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Patient Information and Consent

This document explains the legal framework of our telemedicine services and serves to obtain your informed consent.

Professional Secrecy and Disclosure Authorization (Art. 321 no. 1 SCC)

Physicians and pharmacists are bound by professional secrecy pursuant to Art. 321 no. 1 of the Swiss Criminal Code. This also applies to assistants involved in treatment or service provision.

Your consent in this document authorizes the medical professionals involved in your treatment to exchange the information necessary for your care with each other and with the dispensing partner pharmacy.

orva employees support medical professionals only technically or administratively and only to the extent necessary. They are bound to confidentiality as assistants. Details are set out in our Terms of Use.

Formula Magistralis (Art. 9 para. 2 lit. a TPA)

The Swiss Therapeutic Products Act distinguishes between authorized finished medicinal products and authorization-exempt individual preparations. According to Art. 9 para. 2 lit. a TPA, medicinal products 'manufactured in a public pharmacy or hospital pharmacy in execution of a medical prescription for a specific person' do not require authorization. These are referred to as 'formula magistralis.'

A formula magistralis is not reviewed in advance by Swissmedic regarding the safety, efficacy, or quality of this specific individual preparation. Professional responsibility for the prescription lies with the prescribing physician; responsibility for proper compounding lies with the executing pharmacy.

Before starting treatment, you should inform yourself about the pharmacological properties, possible side effects, contraindications, and interactions of the prescribed active ingredients. Our drug directory provides detailed information; final counseling is provided by the physician during the consultation.

View Drug Directory

Right to Revoke

This consent may be revoked at any time with effect for the future. Revocation does not affect the lawfulness of processing carried out prior to the revocation. To revoke, please contact legal@orva.ch.

Last updated: May 2026

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